Restoration Services in Mercer Island, WA

Our crews typically reach Mercer Island in about 25 minutes with clear roads, or 25-40 minutes in Puget Sound traffic. We answer the phone 24/7 and dispatch immediately on emergencies. Call 253-553-6435 and we will give you an exact ETA based on current conditions.

We genuinely serve Mercer Island and the surrounding King County area - it is part of our core coverage, not a zip code we tacked on. If you are in or around Mercer Island, we will come to you.

Yes. Water, fire, sewage, and storm damage do not wait for business hours, and neither do we. A real person answers at 253-553-6435 any hour of any day - no answering service, no call center.

Water damage, mold, fire and smoke, storm damage, sewage backups, and biohazard cleanup. We are a mitigation company - we stop the damage, dry and clean the structure, and document everything. Any rebuild after that is handled by a general contractor of your choice.

Yes. We work with every major homeowners carrier in Washington and document the whole job in Xactimate, the platform adjusters use. You are also not required to use your insurer's "preferred" vendor - you can hire us directly and your carrier still has to pay for covered work.

It depends on the type and size of the loss, so we never quote blind. Inspections are free, and for an insurance claim your main out-of-pocket cost is usually just your deductible. For out-of-pocket work, you get the price before we start - no surprises.

Yes - Washington State contractor license #CLEANSR742DL, fully insured, IICRC Certified Firm, OSHA-trained, and currently working toward our Master certification. You are dealing with credentialed pros, not someone learning on your home.

If it is safe: stop the water source, and cut power to the affected area only if water has reached outlets or wiring. Move what you can off wet floors and take photos for your claim. For sewage or biohazard, stay out of the area entirely and let us handle it.

Both. We work on single-family homes, rentals, condos, and commercial properties throughout Mercer Island. The process and standards are the same either way - fast response, IICRC protocols, and clear documentation.

Yes. We are a small, family-owned crew - when you call, you reach the owner, and the same people see your job through from the first call to the final walkthrough. No subcontractor hand-offs, no being passed around.